Terms of Service
Welcome to Vintage Cowboy Store. By placing an order through our website, you agree to the terms below. Please read them before making a purchase, particularly our information on vintage condition, sizing, shipping and returns.
1. Vintage Items & Condition
All items sold by Vintage Cowboy Store are vintage, second-hand and/or pre-owned unless otherwise stated.
Vintage clothing has lived a previous life, and natural signs of age and wear are part of what makes each piece unique. Items may show minor signs of previous wear, such as light fading, small marks, minor pulls or general age-related wear.
We make every effort to photograph and describe each item accurately. Any significant flaws, damage, alterations or notable signs of wear that we are aware of will be mentioned in the product description and/or shown in the photographs.
Vintage sizing can differ considerably from modern sizing. We provide measurements wherever possible, and we strongly recommend checking these against a similar item you already own before purchasing.
If you need additional measurements or have any questions about an item's condition, please get in touch before placing your order. We're always happy to help.
2. Orders
Once an order has been placed, we will begin preparing it for dispatch.
If you need to cancel or amend an order, please contact us as soon as possible. We will do our best to accommodate changes where the order has not yet been dispatched, but cannot guarantee that we will be able to make changes once an order has entered the dispatch process.
3. UK Shipping
UK orders are shipped using Royal Mail Tracked services.
Orders are normally processed and dispatched within 1–3 working days, excluding weekends and UK public holidays.
UK Shipping Rates
Orders under £30: £3.80
Orders of £30 or more: FREE
Free shipping applies to the order value before shipping charges.
For particularly large or high-value orders, we may use an alternative tracked or signed-for delivery service where appropriate.
Once an order has been handed to the delivery provider, delivery times are outside our control. If your order appears to be delayed or lost, please contact us and we will do our best to assist.
4. International Shipping
We ship internationally using tracked postal services.
US, Canada, Australia, Singapore, Japan, Mexico, Ireland, South Korea & China
Orders up to 2kg: £25
Orders over 2kg: £33.40
European Union
Orders up to 0.75kg: £13
Orders over 0.75kg: £15.80
For orders exceeding the weight limits above, please contact us before placing your order so that we can confirm the appropriate shipping cost.
Please make sure your delivery address and contact details are correct before completing your purchase.
International delivery times can vary depending on the destination and customs processing. Delays caused by customs or local postal services are outside our control.
5. US Import Duties & Taxes
For standard US orders, we generally prepay applicable import duties on your behalf, so you should not normally receive an unexpected customs bill when your parcel arrives.
For unusually large or high-value orders, the applicable import duties or customs charges may be significantly higher than the amount we normally prepay. In these circumstances, we reserve the right to contact you before dispatch and request payment of the additional amount due.
If an additional payment is required, we will explain this to you before the order is dispatched.
Customs charges and import requirements are determined by the destination country and are outside our control.
6. Returns & Exchanges
We accept exchanges within 7 days of delivery, provided the item is unworn and returned in its original condition. Customers are responsible for return postage, and we recommend using a tracked service.
As our pieces are vintage and generally one-of-a-kind, we cannot guarantee that an identical replacement will be available. Where a replacement isn't available, we can offer store credit.
UK and EU customers: you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. This also applies to sale and discounted items.
To cancel, email us at vintagecowboystore@gmail.com stating that you'd like to cancel your order. You then have 14 days to send the item back, and you're responsible for the return postage - we recommend a tracked service so you have proof of postage. We'll refund you within 14 days of receiving the item back. Refunds go back to your original payment method.
Customers outside the UK and EU: our 7-day exchange policy above applies. We're also happy to consider returns on a case-by-case basis - just get in touch.
If an item is faulty, damaged, or not as described, please contact us as soon as possible so we can resolve the issue in accordance with your consumer rights.
7. Sale Items
Sale and discounted items remain covered by your statutory consumer rights.
Our voluntary exchange policy may not apply to discounted items unless otherwise stated in the relevant promotion or product description.
8. Faulty or Incorrect Items
If your order arrives faulty, damaged or materially different from the description provided, please contact us as soon as possible with details and photographs where appropriate.
Your statutory rights are not affected by our returns or exchange policy.
We will work with you to resolve the issue in accordance with your applicable consumer rights.
9. Lost or Damaged Parcels
We package all orders carefully and use tracked postal services.
If your parcel is lost or arrives damaged, please contact us as soon as possible. We will assist with the relevant postal claim and work with you to resolve the issue.
We cannot accept responsibility for delays caused by postal services, customs or circumstances outside our reasonable control, but we will always do our best to help.
10. Payments & Prices
All prices on the website are displayed in GBP (£), unless otherwise stated.
Payment is required at the time of purchase.
We reserve the right to change prices, product availability and promotions at any time. Any changes will not affect orders that have already been placed and confirmed.
11. Product Availability
Because our stock is vintage and generally consists of individual pieces, most items are one-off and cannot be restocked.
If an item becomes unavailable after an order has been placed due to an error in our inventory, we will contact you and provide an appropriate refund.
12. Privacy
We respect your privacy and handle your personal information in accordance with our Privacy Policy.
We use the information provided during checkout to process orders, arrange delivery and communicate with you about your purchase.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, shipping arrangements or applicable requirements.
The version published on this page at the time of your purchase will apply to that order.
14. Contact
If you have any questions about an item, your order, shipping, returns or these terms, please get in touch.
We're always happy to help.
Vintage Cowboy Store
UK-based vintage western wear
Founded 2021