Return Policy

Return Policy

At Vintage Cowboy Store, we know that buying vintage online can sometimes be a bit of a gamble when it comes to fit. While we hope you'll love your purchase, we understand that sometimes it isn't quite right.

Exchanges

We offer exchanges within 7 days of delivery, provided the item is returned unworn and in its original condition.

To request an exchange:

  1. Contact us – Email us at vintagecowboystore@gmail.com within 7 days of receiving your order.

  2. Check the condition – The item must be unworn, undamaged and in the same condition in which it was received, with any original tags or packaging where applicable.

  3. Get authorisation – Once we've confirmed your exchange is eligible, we'll provide return instructions.

  4. Send it back – You're responsible for the return postage. We recommend using a tracked service and keeping your proof of postage.

  5. Receive your exchange or store credit – Once we receive and inspect the item, we'll arrange an exchange where possible. As most of our pieces are unique vintage items, an identical replacement may not be available. Where it isn't, we'll offer store credit.

Returns

UK and EU customers: you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. This also applies to sale and discounted items.

To cancel, email us at vintagecowboystore@gmail.com stating that you'd like to cancel your order. You then have 14 days to send the item back, and you're responsible for the return postage — we recommend a tracked service so you have proof of postage. We'll refund you within 14 days of receiving the item back, or of you providing proof of postage, whichever is sooner.

Customers outside the UK and EU: our exchange policy above applies. We're also happy to consider returns on a case-by-case basis — just get in touch.

For more detail, see our Terms of Service.

Faulty or Incorrect Items

If your order arrives faulty, damaged or isn't as described, please contact us as soon as possible. We'll work with you to resolve the issue in accordance with your consumer rights.

If you have any questions about an item or our return policy, please get in touch — we're always happy to help.